Terms of Service

1. General Agreement

findvella operates an online store offering physical agate bracelets and related wearable products selected for style, personal expression, and everyday use.

These Terms of Service establish a legally binding agreement between findvella (“we,” “us,” or “our”) and every person who visits, shops through, creates an account on, or purchases from our website (“you,” “your,” “customer,” or “user”).

By accessing our website, browsing products, creating an account, or completing an order, you acknowledge that you accept these Terms. They also incorporate the following policies and notices:

  • Shipping Policy, which provides free standard shipping with an expected delivery timeframe of 4–7 business days.
  • Returns and Refunds Policy, which permits eligible returns within 30 days.
  • Privacy Policy.
  • Payment Policy.
  • Any additional legal notices, disclosures, or guidelines published or linked on our website.

If any provision relating to purchases, payments, delivery, returns, intellectual property, liability, dispute resolution, or another aspect of using our website does not meet your expectations or legal position, you should discontinue use of the website and refrain from placing an order.

If you continue using the website after these Terms have been revised or updated, that continued use constitutes acceptance of the revised Terms.

Our e-commerce system, together with established third-party technologies, supports payment processing, inventory management, order administration, fulfillment, and shipping so that bracelet orders can be handled according to the stated timeframes.

2. Website Access and Account Requirements

You confirm that you are at least 18 years old or have reached the legal age of majority applicable in your jurisdiction and that you have the legal capacity required to enter into a binding agreement.

If you are acting on behalf of a minor, business, organization, or another individual, you confirm that you have the necessary authority to do so.

When using the website, you agree to:

  • Provide accurate, complete, and current information whenever requested, including during account creation, checkout, customer-service communications, and order-related interactions. This includes your legal name, billing and shipping address, valid email address, working telephone number, and accurate payment information.
  • Keep your account information updated whenever relevant details change, including your address, payment method, or communication preferences, to help avoid delivery, billing, or communication issues.
  • Protect your account credentials and keep your password confidential.
  • Contact us promptly by email if you believe someone has accessed your account without authorization or if you become aware of suspicious activity or another security concern.
  • Refrain from opening multiple accounts for the purpose of bypassing purchasing restrictions, abusing promotions or return rights, or engaging in fraudulent activity.

We reserve the right, at our discretion, to suspend, deactivate, terminate, or restrict an account when we identify a violation of these Terms, unusual activity, failure to comply with applicable policies, or another issue that could compromise the integrity of the website or negatively affect other customers.

3. Products, Listings, and Availability

Information presented on our product pages—including descriptions, photographs, measurements, materials, color representations, prices, and available customization options—is provided for general informational purposes. We make reasonable efforts to maintain accurate and current listings, but occasional variations or inaccuracies may occur.

The color, texture, pattern, and overall appearance of an agate bracelet may vary slightly from the product images shown online. Differences can result from screen settings, lighting, photography, and ordinary variations in the natural or finished material. The physical item delivered to you will be the controlling product.

Product availability, bracelet options, and customization features may change in real time without advance notice.

We are not obligated to fulfill an order affected by a pricing, inventory, or display error, including situations where a product is accidentally listed at an incorrect price because of a technical or system issue.

Before submitting your order, you are responsible for reviewing the applicable product information, estimated delivery details, and relevant store policies. Where appropriate, you should obtain advice from qualified professionals regarding any specialized considerations related to product use.

4. Orders and Fulfillment

To place an order, select the desired products, add them to your shopping cart, review the order during secure checkout, and submit your payment.

A confirmation email is generally sent within 1–2 business days. Processing begins 1–2 business days after confirmation. Production and shipping transit generally require 3–5 business days, resulting in a standard overall delivery timeframe of approximately 4–7 business days.

We may decline, cancel, or partially fulfill an order, including by sending products separately, when circumstances such as limited inventory, an invalid delivery address, suspected fraudulent activity, or another order-related concern arise.

If this occurs, we will notify you promptly using the email address or telephone number supplied with your order. Refunds will be provided where applicable.

By submitting an order, you authorize us to charge your selected payment method for the complete order amount, any unsuccessful-payment retry, any applicable subscription charge, and any incidental fees that may apply.

Shipping is subject to our Shipping Policy, including free standard shipping within the United States. Customers ordering internationally are responsible for customs duties, import taxes, and related charges. Tracking information will be supplied where available.

Personalized or custom products cannot be canceled once production has begun. Applicable taxes are calculated automatically according to the shipping destination.

5. Pricing and Promotions

Prices for agate bracelets and related products may be changed at any time due to factors including supplier costs, market conditions, seasonal demand, material expenses, or promotional activity.

Coupons, limited-time offers, bundles, and other promotional opportunities are governed by the specific terms provided with each offer. Promotions have no independent cash value and cannot be combined, stacked, or used together unless the relevant promotion expressly allows it.

We may modify, cancel, or terminate a promotional offer if we identify misuse, abuse, excessive coupon activity, or automated exploitation.

Free-shipping conditions, available products, and service features may likewise be changed at any time without prior notice and without liability to customers or third parties.

6. Acceptable Use and Prohibited Conduct

You may use our website only for lawful and legitimate personal activities involving browsing agate bracelets, selecting products, placing orders, and managing purchases.

The following activities are prohibited, without limitation:

  • Violating applicable local, state, federal, or international laws, including requirements involving intellectual property, consumer protection, privacy, export controls, or fraud prevention.
  • Uploading, transmitting, or distributing viruses, malware, worms, Trojan horses, or other harmful code capable of disrupting the website, compromising information, or interfering with other users.
  • Attempting unauthorized access through hacking, scraping, data mining, reverse engineering, bots, scripts, or automated systems used to collect product listings, prices, images, or other website data without our written authorization.
  • Harassing, impersonating, defaming, spamming, phishing, publishing false reviews, or sending unsolicited commercial communications.
  • Purchasing products for unauthorized resale, large-scale redistribution, or arbitrage without our prior written approval.
  • Promoting competing services, external businesses, third-party offers, or affiliate activities on the website without authorization.
  • Collecting or harvesting information belonging to other users.
  • Circumventing or interfering with website security measures.
  • Using tools such as VPNs to manipulate geographic information.
  • Participating in arbitrage activities.
  • Violating applicable trade restrictions or similar laws.

A violation may result in immediate suspension or termination of an account, cancellation of pending orders, IP-address blocking, and civil or criminal remedies where appropriate. Access may also be terminated and relevant authorities may be notified where appropriate.

7. Corrections, Errors, and Omissions

Our website may occasionally contain errors, omissions, or inaccurate information, including typographical errors, incorrect measurements, unavailable product listings, or pricing mistakes.

We may correct such information after publication, make updates without advance notice, and cancel affected orders with refunds where appropriate, unless applicable law requires otherwise.

8. Website Changes and Our Rights

We may refuse service to an individual or organization without prior notice and without assuming liability when legitimate reasons exist, including repeated violations of our policies, abusive conduct, or transactions that appear to present a high level of risk.

We may also modify, suspend, or discontinue website features, product categories, bracelet options, or services at any time. Website content, design, layout, and functionality may be adjusted to improve performance across different browsers, networks, and devices.

General information transmitted through the website may not always be encrypted. Sensitive payment transactions are handled through PCI DSS-compliant payment providers such as PayPal or Stripe using secure end-to-end encryption.

Headings are provided for convenience only and do not change the legal meaning of these Terms. If we do not enforce a particular provision in one circumstance, that does not mean we waive our right to enforce it in the future or in another situation.

9. Third-Party Tools and Services

Our website may use optional third-party tools or integrations to support or improve certain functions. These may include payment gateways, live-chat tools, analytics services, and social-sharing features.

These third-party services are supplied on an “as is” basis. We do not control, endorse, or guarantee their operation.

Before using a third-party service, you should review that provider's own terms and privacy practices. Any dispute or issue involving such a service remains the responsibility of the relevant third party.

10. External Websites and Embedded Content

Our website may contain links to external websites or embedded materials, including third-party articles, supplier resources, or media submitted by customers.

We do not monitor, verify, or endorse external materials for their safety, legality, accuracy, or compliance. If you access them, you do so at your own discretion and risk, and we disclaim liability associated with those external materials.

11. Customer Content and License

If you submit reviews, photographs, comments, suggestions, or other content through our website, you grant findvella a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, edit, modify, display, distribute, and promote that content through our channels, including for advertising and marketing purposes.

You represent and guarantee that any content you submit is original, accurate, lawful, non-infringing, and compliant with applicable legal requirements.

We may review, edit, reject, remove, or moderate submitted content at our discretion without compensation or obligation to you.

12. Warranty Disclaimer and Limits on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, ITS CONTENT, AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.

This includes, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement. Ordinary product variations may occur.

To the fullest extent permitted by law, our total liability is limited to the value of the order you placed. We are not liable for indirect, incidental, special, or consequential damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless findvella, together with its affiliates, officers, employees, and agents, from and against claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising from:

  • Your use of the website.
  • Your violation of these Terms.
  • Content you submit.
  • Your dealings or interactions with third parties.

14. Termination and Severability

You may stop using the website at any time.

We may immediately suspend or terminate your access if you violate these Terms or engage in conduct that justifies removal under our policies.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, it will be removed only to the extent necessary. All remaining provisions will continue in full force and effect.

Obligations relating to indemnification, payment, and intellectual property will remain effective after termination.

15. Governing Law and Disputes

These Terms are governed by the laws of Wyoming.

Any dispute will be handled in the courts located in Casper, Wyoming, unless arbitration through the American Arbitration Association applies as the preferred dispute-resolution method.

16. Entire Agreement

These Terms, together with all policies and notices incorporated into them, constitute the complete agreement between you and findvella concerning your use of the website and its services.

They replace any previous understandings, discussions, or agreements concerning the same subject matter.

17. Changes to These Terms

We may revise or update these Terms at any time by publishing the revised version on the website together with the applicable updated date.

Your continued use of the website after revised Terms have been posted constitutes acceptance of those changes.

18. Contact Information

Store: findvella
Email: contact@findvella.shop
Phone: +1 641 683 9341
Address: 933 17th St NE, Mason City, IA 50401, USA