Returns and Refunds Policy

Return Eligibility

At findvella, we want customers to feel confident about their purchases. If you are not fully satisfied with an eligible purchase, you may request a return or exchange within 30 days from the date your order was delivered.

For a return to qualify, all of the following requirements must be met:

  • The bracelet must be unused, unworn, and returned in its original condition.

  • All original packaging and any included accessories must be returned with the product.

  • Valid proof of purchase, such as your order confirmation, must be provided.

  • The item must not have been altered or customized beyond the standard options displayed on its product page.

Before Returning Your Order

Please do not send an item back before receiving approval. All returns must be authorized in advance.

To begin a return request, contact us at contact@findvella.shop.

Once your return request has been approved, we will provide:

  • A prepaid return shipping label.

  • Instructions for properly preparing and packaging the item.

  • A Return Authorization Number (RA#) that must be clearly displayed on the outside of the package.

Returns sent without prior authorization may not be accepted or processed.

Damaged, Incorrect, or Incomplete Orders

Please contact us promptly if your order arrives with an issue, including:

  • Damage to the bracelet or its packaging.

  • Receiving an incorrect product, size, or color.

  • Missing products, components, or included items.

We will review the situation and arrange an appropriate resolution.

Items That Cannot Be Returned

The following products are excluded from our return policy:

  • Customized or personalized products.

  • Final sale or clearance items.

  • Products that were damaged after delivery as a result of misuse or improper handling.

Exchanges

If you would like to exchange an eligible item, the original product must first go through the standard return process.

After the return process is completed, a separate new order must be placed for the replacement product.

Any approved refund or store credit may be applied toward the new purchase.

Refund Processing

After we receive your returned item, we will inspect it within approximately 3–5 business days and notify you of the result.

If the return is approved, the refund will be issued to your original payment method within 5–7 business days.

Depending on your bank or payment provider, an additional 3–10 business days may be required before the refunded amount is finalized and appears in your account.

Contact Information

For return, exchange, or refund questions, please contact us:

Email: contact@findvella.shop
Phone: +1 641 683 9341
Address: 933 17th St NE, Mason City, IA 50401, USA